SmallBizGenius Analysis
Rw Co receives overwhelmingly negative reviews regarding online order issues, poor customer service, and inconsistent product quality. While some customers praise in-store experiences and helpful staff, the online experience appears to be plagued with problems.
Category Breakdown
Scores based on analysis of 77 recent reviews
Customer Service Issues
2.0/10Numerous reviewers complain about unhelpful, rude, and unresponsive customer service. Customers report being ignored, hung up on, and given the runaround when trying to resolve issues with orders, refunds, and product quality.
40 reviews mention thisOnline Order Problems
2.5/10Many customers experienced issues with online orders, including cancellations, inability to modify orders, and long shipping delays. Some reviewers report orders being cancelled due to items being out of stock even though they were listed as available online.
28 reviews mention thisProduct Quality Concerns
3.0/10Several reviewers express dissatisfaction with the quality of RW&Co clothing, citing issues such as color bleeding, unraveling seams, and bubbling fabric. Some customers feel the quality doesn't justify the price.
15 reviews mention thisShipping and Delivery Issues
3.5/10Some reviewers report problems with shipping, including lost packages and delays. Purolator is frequently mentioned as a problematic shipping company.
12 reviews mention thisRefund and Return Difficulties
2.0/10Several customers report difficulties obtaining refunds for returned items or cancelled orders. Some reviewers claim they were denied refunds even with proof of delivery.
10 reviews mention thisPositive In-Store Experiences
8.5/10A few reviewers praise the helpful and friendly staff at specific RW&Co store locations. These customers highlight positive experiences with knowledgeable sales associates.
8 reviews mention thisPros & Cons
What Customers Love
"RW and Co in Coquitlam Centre is amazing. The staff there have always been very helpfu! I always shop there because of their great service and friendly approach!"
"Love the trendy styles at RW&Co but..."
"This company is a trustworthy company and saves"
Common Complaints
"Worst customer service anyone can ever offer!Been almost 2 weeks waiting for my refund, and they don’t respond to any emails."
"RW & Co online can cancel your order and give excuse that particular store does not have a product even though it shows online."
"Bought 3 pairs of pants and the colour is washing out and there are pink shades are showing..and now threads are coming out . RW said it was my dry cleaner but it isn’t and then they said they warranty only for 60 days. DONT WASTE YOUR MONEY HERE"
"Garbage RW&Co customer service and complete theft of monies. Can’t even get through to Purolator I have had a parcel lost in QC since November 29th and failed to be in transit let alone delivered going over 10 business days already, as of December 13th. RW&Co is not helping and this is now theft by RW&Co of almost $300 CAD and Purolator failing to deliver!!!"
"Been almost 2 weeks waiting for my refund, and they don’t respond to any emails."
Common Questions About Rw Co
Answers derived from customer review patterns
Is Rw Co legit and trustworthy?
Based on 77 reviews, Rw Co has a poor reputation, particularly regarding its online operations. Many customers report issues with order cancellations, shipping delays, and difficulties obtaining refunds. While some reviewers praise in-store experiences, the overwhelming negative feedback raises concerns about the company's reliability and trustworthiness, especially for online purchases. Customers should exercise caution and carefully consider the potential risks before making a purchase from Rw Co.
Based on 45 reviewsDoes Rw Co have good customer service?
No, based on a significant number of reviews, Rw Co's customer service is generally considered poor. Many customers report unhelpful, rude, and unresponsive representatives. Reviewers describe being ignored, hung up on, and given the runaround when attempting to resolve issues with orders, refunds, and product quality. This lack of adequate customer support is a recurring theme in negative reviews.
Based on 40 reviewsIs Rw Co worth it for small business?
For small businesses, Rw Co may not be a worthwhile option due to the reported inconsistencies and poor customer service. The frequent issues with online orders, shipping delays, and refund difficulties could create significant challenges for businesses relying on timely and reliable clothing vendors. While some customers have positive in-store experiences, the overall negative sentiment suggests that Rw Co presents a risky choice for small business owners.
Based on 50 reviewsWhat is Rw Co's return policy like?
Based on customer reviews, Rw Co's return policy can be problematic. While a return policy likely exists, many customers report difficulties in actually obtaining refunds for returned items or cancelled orders. Some reviewers claim they were denied refunds even with proof of delivery, while others experienced long delays in receiving their money back. The inconsistent application of the return policy and the challenges in contacting customer service make the return process frustrating for many customers.
Based on 10 reviewsWhy do customers complain about RW & Co's online orders?
Customers frequently complain about RW & Co's online orders due to several recurring issues. These include orders being cancelled without proper explanation, the inability to modify orders after they've been placed, and long shipping delays. Some customers also report that items listed as in-stock are actually unavailable, leading to order cancellations and frustration.
Based on 28 reviewsLooking for Something Different?
Compare Rw Co against 522 similar lifestyle & perks options.
View Alternatives